Returns / Exchange

At www.roopvilla.com, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us. If at all you are not 100% satisfied with your purchase, you can exchange it for the same item or another one. We only accept returns and exchanges for products purchased directly from the Roopvilla website.

Please note: we do not offer cash refunds. All approved returns are processed either as an Exchange or, if an exchange is not possible, as Store Credit.

We offer a hassle-free 3-day return and exchange window from the date of delivery. Items must be unused, unworn, and have all original tags attached.

Mandatory Unboxing Video

A clear unboxing video is compulsory for every return, exchange, or damaged / wrong / defective item request.

• The video must be recorded without any cuts or pauses, starting from the moment you begin opening the sealed parcel.
• The shipping label on the parcel must be clearly visible in the video.
• The product must be shown clearly, including the issue (if any), the tags, and the packaging.

Requests without a valid unboxing video may not be accepted.

Exchange or Store Credit

Exchange: You can exchange your item with the same item or another one, subject to stock availability.

Store Credit: If the exchange is not possible, the amount of the returned item will be issued as Store Credit (Gift Card), valid for 60 days from the issue date, and sent to your registered email. Store Credit is issued within 15 days of requesting the return.

Roopvilla never processes any return or credit over a phone call, and Roopvilla will never ask you to pay any amount, share an OTP, or share your screen.

How to Process a Return / Exchange

To process a return/exchange, please follow these simple steps:

Keep all items (INCLUDING the invoice) in a package and address it to the following:

MV Collection
B-905, Royal Crysta,
Shiv Enclave Road, Near Bharat Mata Circle,
Mansarovar Extension, Jaipur-302020, Rajasthan, India

1. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition, with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed may not be accepted and will be sent back to the customer.
2. Record the unboxing video as explained above. Without it, we will not be able to process your request.
3. WhatsApp us on: +91-9898844627 with the unboxing video and images of the products with packaging and tags to schedule a return pick up.
4. Shipping amount is non-refundable.

Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3–5 business days.

Once the item is picked up, we will send your exchange, or credit the amount of that item as Store Credit (Gift Card) in your account.

Order Cancellation

To cancel an order, please send us WhatsApp on +91-9898844627 with your order number within 24 hours from the time the order is placed.

International Orders

Please note: We are currently not accepting any return requests for international orders.